Customer Service

ELLA DİZAYN GİYİM SANAYİ TİC. LTD. ŞTİ.

Personal Data Protection Information Notice for Customers, Members, and Visitors

Dear Visitors, Customers, and Members,

As ELLA DİZAYN TEKSTİL, acting in the capacity of Data Controller within the scope of the Law on the Protection of Personal Data No. 6698 (“KVKK”), we would like to inform you about our practices regarding the processing of your personal data.

Scope of This Notice

This notice applies in the following cases:

• Visiting or shopping at ELLA DİZAYN GİYİM (DİZAYN&ELLA) stores
• Using or becoming a member of www.dizaynella.com.tr
• Granting permission for commercial communications
• Corporate sales and gift card transactions
• Participation in campaigns, competitions, sweepstakes, and events

Use of cookies and similar technologies on the website and mobile application (For detailed information, please visit our Cookie Policy page.)

1. Purposes of Processing Your Personal Data

Store Visits

Camera recordings are taken for security purposes.

In-Store Purchases and After-Sales Processes

• Sales transactions, invoice issuance, and e-invoice delivery
• Return processes and bank information
• Credit card payments (card data is not stored in our systems)

Loyalty Card Membership

• Campaigns,reward points, and promotional activities
• Analysis and monitoring of customer behavior

Website / Mobile Application Use

• Shopping, delivery, and order processing
• Error detection and technical analysis

Website Membership

• Membershipagreement and transaction management
• Personalized campaigns and improvement of user experience

Commercial Communication Processes

• With your explicit consent, informational messages, campaigns, advertisements, promotions, SMS, and emails may be sent.

Corporate Sales / Gift Card Processes

• Processing personal data for bulk purchases, discounts, and offer management

Call Center / Customer Relations

• Handling requests and complaints, communication, and call recording for customer service purposes

Legal Processes and Internal Operations

• Processing data for legal obligations, dispute resolution, internal audits, and system security

2. Transfer of Personal Data

Your personal data may be transferred to:

• Domestic service providers and business partners
• Authorized public institutions and judicial authorities
• Technology and consultancy service providers located abroad

3. Methods and Legal Grounds for Data Collection

Personal data is collected through stores, the website, mobile application, call center, email, and social media channels by automatic or non-automatic means. Data is processed based on legal grounds such as contractual necessity, legal obligation, explicit consent, and legitimate interest, in line with the purpose of processing.

4. Your Rights Under KVKK

Pursuant to Article 11 of KVKK, you may apply to us to obtain information about your personal data and to exercise your rights.

Application Address: Merkez, Birahane Sk. No:7, 34381 Bomonti, Şişli – Istanbul, Türkiye Email: [email protected]